Salesforce Certified Business Analyst — Question 2

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?

Answer options

• A. Add the change request to the backlog to be prioritized for the next sprint.
• B. De-prioritize some user stories and add the change request to the current sprint.
• C. Begin working on the change request as soon as the team has capacity.

Correct answer: A

Explanation

The correct action is to add the change request to the backlog for the next sprint, as Scrum emphasizes maintaining the sprint commitment once it has started. De-prioritizing user stories disrupts the current sprint's goal, and starting the change request immediately may lead to incomplete work and affect team velocity.