Salesforce Certified Business Analyst — Question 105

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.

What should the business analyst do to help influence the team and accurately capture the requirements?

Answer options

• A. Find a middle ground where both stakeholders are satisfied with the field names.
• B. Ask the executive sponsor to make the final field name decisions.
• C. Allow the development team to make the final field name decisions.

Correct answer: A

Explanation

Option A is the correct choice because finding a middle ground ensures that both stakeholders feel heard and that their requirements are met. Option B is incorrect as it removes the collaborative aspect of requirements gathering, and option C is also wrong since the development team may not have the necessary context to make such decisions.