Salesforce Certified Business Analyst — Question 106

Which step should a business analyst take to establish credibility and convey empathy with stakeholders during discovery sessions for a new Experience site?

Answer options

• A. Reiterate the project objectives and the KPIs that will be tracked.
• B. Describe work with other companies that has solved similar problems.
• C. Ensure the workshop schedule considers time zones and language differences.

Correct answer: B

Explanation

Option B is correct because sharing relevant experiences from other companies helps build credibility and demonstrates understanding of the stakeholders' challenges. Option A, while informative, does not directly foster empathy. Option C is considerate but does not specifically establish credibility or convey empathy in the context of the project.