Salesforce Certified Business Analyst — Question 104

During a discovery session with several stakeholders from Universal Containers' (UC) services team, the business analyst (BA) learned that UC recently implemented an Experience Site that allows customers to view Knowledge articles and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.

What should the BA recommend?

Answer options

• A. Review the Einstein Article Recommendations feature in the services team's org.
• B. Review user stories on the services team's development backlog.
• C. Review the services team's goals, initiatives, strategies, and obstacles.

Correct answer: C

Explanation

The correct answer is C because reviewing the services team's goals, initiatives, strategies, and obstacles provides a comprehensive view of how the Experience Site aligns with business objectives and its overall value. Options A and B focus on specific features or backlog items that may not directly indicate the site's impact on business value.