Salesforce Certified Associate — Question 34

A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?

Answer options

• A. Permission Sets
• B. Role Hierarchy
• C. Profiles

Correct answer: B

Explanation

The correct answer is B, Role Hierarchy, because it allows access to records based on the organizational structure, meaning managers can view records owned by their subordinates but not those from other teams. Permission Sets (A) and Profiles (C) do not specifically control access based on team ownership in the same way as Role Hierarchy does.