Salesforce Certified Associate — Question 33

When a sales rep needs to give an additional discount for an opportunity, a manager needs to review and authorize the discount request.
What should be used to lock the record before a decision is made?

Answer options

• A. Approval process
• B. Validation rule
• C. Page layout

Correct answer: A

Explanation

The correct answer is 'Approval process' because it is specifically designed to manage and control approval requests, ensuring that records are locked until a decision is reached. Validation rules do not lock records; they simply enforce data quality. Page layouts are used for organizing the user interface and do not provide any locking functionality.