Salesforce Certified Agentforce Specialist — Question 26

Universal Containers has implemented an agent that answers questions based on Knowledge articles.
Which topic and Agent Action will be shown in the Agent Builder?

Answer options

• A. General CRM topic and Answers Questions with LLM Action
• B. General FAQ topic and Answers Questions with Knowledge Action
• C. General Q&A topic and Knowledge Article Answers action

Correct answer: B

Explanation

The correct answer is B because the agent is specifically designed to handle FAQs using Knowledge articles, which aligns with the 'General FAQ topic' and the 'Answers Questions with Knowledge Action.' Options A and C do not accurately reflect the agent's functionality related to Knowledge articles and FAQs.