Salesforce Certified Agentforce Specialist — Question 27

Universal Containers (UC) would like to implement Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

Answer options

• A. SDR Agent must be deployed in Messaging channel.
• B. SDR Agent must also be deployed in the company website.
• C. SDR Agent only works in Email channel.

Correct answer: A

Explanation

The correct answer is A because the SDR Agent is designed to function effectively within Messaging channels, which are crucial for real-time interactions. Options B and C are incorrect as they suggest other channels that do not align with the primary functionality of the SDR Agent.