Salesforce Certified Advanced Administrator — Question 56

A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.

Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

Answer options

• A. Highlight relevant article text within search results.
• B. Create search activity report with promoted search terms.
• C. Configure new page layout.
• D. Set up synonym groups.

Correct answer: A, C

Explanation

The correct answers, A and C, provide ways to enhance search functionality. Highlighting relevant text helps users quickly identify pertinent information, while a new page layout can improve the overall user experience. Options B and D do not directly address the search inconsistencies caused by language differences.