Salesforce Certified Advanced Administrator — Question 55

An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.

Which two options could the administrator do to meet this requirement? (Choose two.)

Answer options

• A. Add the New Article global action to required page layouts.
• B. Create a custom quick action for each object.
• C. Deploy a screen-based flow from the home page.
• D. Use the Service Setup Assistant to Configure Knowledge.

Correct answer: B, D

Explanation

The correct options are B and D because creating a custom quick action for each object allows for tailored article creation processes, while using the Service Setup Assistant ensures that Knowledge is configured properly for use. Options A and C are not suitable as they do not directly enable article creation across multiple objects in the way required.