Salesforce Certified Advanced Administrator — Question 132

Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

Answer options

• A. Expose the case feeds option on the company's website
• B. Offer a Chat button on the company website
• C. Enable Chatter Questions in the company's Customer Community
• D. Enable the Service Cloud Console app on the company website

Correct answer: B, C

Explanation

The correct answers, B and C, are effective ways to facilitate customer support requests through different channels. A Chat button allows real-time communication, while Chatter Questions in the Customer Community let customers ask questions directly. Options A and D do not directly provide customers with a method to submit support requests across multiple channels.