Salesforce Certified Advanced Administrator — Question 133

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

Answer options

• A. Custom summary report where unit equals business hours
• B. Report based on custom report type using cases and business hours
• C. Report based on a reporting snapshot that runs daily at 5:00 p.m.
• D. Standard case lifecycle report where unit equals business hours

Correct answer: C

Explanation

The correct answer is C because a reporting snapshot can capture the state of open cases at a specific time (5:00 p.m.) daily. The other options either do not provide the ability to capture data at a specific time or do not focus on the requirement to report on cases open at that exact time.