Salesforce Certified Advanced Administrator — Question 128

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

Answer options

• A. Merge the duplicate contacts and then merge the duplicate accounts
• B. Merge the duplicate accounts and the duplicate contacts will be merged automatically
• C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts
• D. Merge the duplicate accounts and then merge the duplicate contacts

Correct answer: D

Explanation

The correct approach is to first merge the duplicate accounts to ensure that the primary account retains the associated contact records. After the accounts are merged, the administrator can then separately merge the duplicate contacts to complete the process. The other options either suggest incorrect sequences or imply automatic merging that does not occur.