Salesforce Administrator — Question 533

An administrator at Cloud Kicks wants to deactivate a user who has left the company.
What are two reasons that would prevent a user from being deactivated? (Choose two.)

Answer options

• A. The user is in a custom hierarchy field.
• B. The user is the sole recipient of a workflow email alert.
• C. The user is part of a territory hierarchy.
• D. The user is the highest role in the role hierarchy.

Correct answer: A, B

Explanation

A user cannot be deactivated if they are involved in a custom hierarchy field or are the only recipient of a workflow email alert, as these dependencies are critical for system functionality. Options C and D do not prevent deactivation because a user can be part of a territory hierarchy or hold the highest role without impacting the ability to deactivate their account.