Salesforce Administrator — Question 532

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them; however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

Answer options

• A. An escalation rule is changing the case owner on case creation.
• B. The Assignment Rule checkbox is selected by default.
• C. The Owner field is missing on the webform and email template.
• D. Another assignment rule is giving ownership to the administrator.

Correct answer: B

Explanation

The correct answer is B because the default selection of the Assignment Rule checkbox means it could be applied to all cases, resulting in the administrator as the owner for manually created cases. Option A is incorrect because escalation rules typically act after assignment rules. Options C and D are also incorrect as they do not address the root cause of the ownership issue.