Salesforce Administrator — Question 461

Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose two.)

Answer options

• A. Add the Knowledge component to the closed layout
• B. Notify contact checkbox on close page layout
• C. Case close template in the support settings
• D. Auto-response rule step set for status of closed

Correct answer: B, C

Explanation

The correct answer is B and C because enabling the Notify contact checkbox on the close page layout ensures the customer is automatically notified when the case is closed, and using a case close template provides a structured email format. Options A and D do not directly facilitate the automatic notification process required by the support manager.