Salesforce Administrator — Question 455

Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

Answer options

• A. Include the action in the Salesforce Mobile Navigation menu.
• B. Create a custom Lightning App with the action.
• C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
• D. Modify compact Case page layout to include the action.

Correct answer: C

Explanation

The correct answer is C because including the Salesforce Mobile and Lightning Experience action in the page layout makes it available for mobile users. Options A and B are incorrect as they do not directly associate the action with the existing page layout, and option D focuses on the Case layout instead of the Account layout where the quick action resides.