Salesforce Administrator — Question 454

Which two actions should an administrator perform with Case escalation rules? (Choose two.)

Answer options

• A. Re-assign the Case.
• B. Change the Case Priority.
• C. Re-open the Case.
• D. Send email notifications.

Correct answer: B, D

Explanation

The correct actions are B and D because Case escalation rules are designed to automatically change the priority of a case and send notifications when certain conditions are met. Options A and C do not pertain to the primary functions of escalation rules, as they focus on modifying case management rather than escalation processes.