PRINCE2 Practitioner 6th Edition — Question 8

The project is in stage 3. Zero time tolerance has been given for this stage. When checking progress, the project manager noticed that the checkpoint report from the external supplier of the 'e-learning course' is late. As work package progress information is missing, the project manager has decided to raise an exception report.
Is this an appropriate action, and why?

Answer options

• A. Yes, because an exception report should be used to request guidance on how this situation should be handled.
• B. Yes, because there is zero time tolerance for this stage the checkpoint report must be delivered on time.
• C. No, because the project manager should check the operations and maintenance interfaces in the work package first.
• D. No, because the team plan should be discussed with the supplier to check whether work will be completed on time.

Correct answer: D

Explanation

Option D is correct because discussing the team plan with the supplier can provide clarity on the timeline and ensure that all parties are aligned. Options A and B are incorrect as they do not address the root cause of the delay, and Option C is also wrong since the project manager’s immediate concern should be to confirm the supplier's schedule rather than check interfaces.