Project Management Professional (PMP) — Question 99

A project manager is having difficulty acquiring final acceptance of some deliverables from a stakeholder for reasons that seem to be outside of the project acceptance criteria.
What should the project manager do?

Answer options

• A. Persuade this stakeholder using emotional intelligence skills to obtain acceptance.
• B. Obtain final acceptance from another stakeholder who is also familiar with the project.
• C. Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance.
• D. Create a project acceptance waiver noting the stakeholder's concerns so they can be addressed later.

Correct answer: C

Explanation

The correct answer is C, as escalating the issue to the project sponsor can provide additional authority and support to resolve the acceptance challenges. Option A relies on emotional manipulation, which may not address the underlying issues, while B may not resolve the original stakeholder's concerns. D delays the resolution by noting concerns for later, which is not a proactive approach.