Project Management Professional (PMP) — Question 974

Due to a recent company merger, a project manager from company B has been assigned to a team that is comprised of team members from company A. At the start of the project, conflicts anise due to a lack of clarity on processes and the project manager's relationship with company B.

What should the project manager do to resolve this conflict?

Answer options

• A. Work with the team to analyze which processes are suitable to use and define them in the ground rules.
• B. Review the historical information and make the decision based on the return on investment (ROI).
• C. Avoid the conflict as the customer feels comfortable with using processes from company A.
• D. Ask the team to use company B’s processes since they are more familiar with these processes.

Correct answer: A

Explanation

The correct answer is A because it involves collaboration with the team to clarify and define processes, which can help alleviate confusion and align team members. Option B focuses on ROI without addressing the immediate conflict, while option C ignores the issues at hand, and option D imposes company B's processes without team consensus, potentially leading to further conflict.