Project Management Professional (PMP) — Question 960

A project manager is reviewing the documents for closing a phase when the customer calls to say that the project is not generating any value for the company. What should the project manager do?

Answer options

• A. Wait to close the project until the customer is satisfied.
• B. Validate the project scope, objectives, and outcomes with the customer.
• C. Analyze which activities will generate the most value for the project.
• D. Perform a cost-benefit analysis for the project.

Correct answer: B

Explanation

The correct answer is B, as validating the project scope, objectives, and outcomes with the customer helps ensure that the project aligns with their expectations and needs. Option A is incorrect because it delays closure without addressing the underlying issues. Option C may be useful but does not directly address the customer's concerns. Option D, while informative, does not resolve the immediate issue of perceived lack of value.