Project Management Professional (PMP) — Question 961

For the second time in a week, one of the team members failed to deliver their assigned work. As a result, it is impossible for the team to achieve their agreed-upon target.

What should the project manager do?

Answer options

• A. Insist that the team member maintain the agreed-upon rate of output to maintain the deadline.
• B. Review the project team's performance level and discuss areas for improvement.
• C. Discuss the issue with the team member to identify the root cause and work to resolve it.
• D. Seek a replacement who has the same skillset and availability as the team member.

Correct answer: C

Explanation

The correct answer is C because discussing the issue directly with the team member allows for understanding the reasons behind their failure to deliver and finding a solution collaboratively. Option A is incorrect as insisting on output without addressing the underlying issues may lead to further problems. Option B, while useful, does not address the immediate problem at hand. Option D may not be necessary if the root cause can be resolved with the current team member.