Project Management Professional (PMP) — Question 932

A project manager is implementing an enterprise-wide software project. The project has a great business impact and is fully supported by senior management. However, the project manager is facing difficulties getting the support of several key departments.

What should the project manager do?

Answer options

• A. Ask senior management to communicate with these departments.
• B. Understand the user concerns and revisit the stakeholder engagement plan.
• C. Hire a project management consultant to help resolve the issue.
• D. Convince senior management to introduce rewards to resisting departments.

Correct answer: B

Explanation

The correct answer is B because understanding user concerns helps tailor the engagement strategy to address specific issues. Option A may not resolve the underlying issues, while C could add unnecessary costs, and D could create resentment rather than fostering collaboration.