Project Management Professional (PMP) — Question 908

A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.

What should the project manager do next?

Answer options

• A. Review the terms and conditions of the contract.
• B. Submit a change request to include the manual.
• C. Review the stakeholder engagement plan.
• D. Add the needed manual and update the risk log.

Correct answer: A

Explanation

The correct answer is A because reviewing the terms and conditions of the contract is essential to determine whether the maintenance manual was a contractual obligation. Options B, C, and D do not address the immediate need to verify the contractual requirements and may lead to unnecessary actions without confirming the project's commitments.