Project Management Professional (PMP) — Question 858

In the initial project meeting, a stakeholder presents a complaint about the validity of the project. The complaint occurs after the stakeholder discovers that the project will not deliver the objectives they expected and will have a higher cost.

How should the project manager handle the complaint?

Answer options

• A. Highlight the reasons for the project cost increase and negotiate with the providers to reduce the cost.
• B. Use management skills to convince the stakeholder in agreeing to the project cost.
• C. Delay discussions with the stakeholder and request a revision of the project with the sponsors.
• D. Reinforce the importance of the project mission and the overall vision of the work to be performed.

Correct answer: D

Explanation

The correct answer is D because reinforcing the project's mission helps realign the stakeholder's understanding and expectations. Options A and B focus on cost concerns rather than addressing the stakeholder's fundamental issue, while option C avoids immediate resolution and prolongs the conflict.