Project Management Professional (PMP) — Question 840

A project manager is asked to negotiate between two team members who frequently have misunderstandings in order to reach an agreement that will advance the project. What should the project manager to?

Answer options

• A. Establish common ground through collaboration and understanding the team members’ needs
• B. Organize a team-building event to improve the morale among team members
• C. Encourage a positive ongoing relationship between both of the team members
• D. Coach and mentor the team members to build consensus and to resolve the ongoing conflict

Correct answer: D

Explanation

The correct answer is D because coaching and mentoring help team members develop skills to reach consensus and address their issues constructively. Option A, while valuable, does not directly resolve the conflict. Option B focuses on morale rather than conflict resolution, and option C promotes a relationship but does not tackle the underlying misunderstandings.