Project Management Professional (PMP) — Question 841

A project manager is working on a project for a startup company. The company launched cloud-based agile project management and DevOps training modules via the learning platform to support multiple self-paced and virtual learning formats. In a recent sprint, the quality assurance team failed to thoroughly inspect the modules before deployment, resulting in a poor customer experience.

Which of the following issues is the project manager facing?

Answer options

• A. Nonconformance issue
• B. Escaped defect
• C. Unmet planned-to-done ratio
• D. Undetected error

Correct answer: B

Explanation

The correct answer is B, as an escaped defect refers to an issue that was not identified during testing and was released to customers, causing dissatisfaction. Options A and D relate to different aspects of quality management, while option C pertains to project performance metrics that aren't directly linked to the quality assurance failure described.