Project Management Professional (PMP) — Question 820

An agile project team is creating an enterprise workflow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect’s daily work schedule.

What should the project manager do?

Answer options

• A. Ask the users to send emails instead of calling so that the system architect can reply when they are available.
• B. Ask the system architect to write up a self-help manual so that the users can resolve the questions by themselves.
• C. Revise the backlog and assign stories to another team member to reduce the architect’s workload.
• D. Include user training materials as part of the project deliverables so that users can receive self-help.

Correct answer: D

Explanation

The correct answer is D because providing user training materials empowers users to find solutions independently, reducing interruptions for the architect. Option A simply shifts the communication method without addressing the core issue. Option B may help, but it does not ensure that users will utilize the manual effectively. Option C could alleviate the architect's workload, but it does not address the users' need for support.