Project Management Professional (PMP) — Question 719

A project presently in the testing stage is nearing the closing phase, which will transition the completed project to the company's operations support team. However, many new members have just been added to the operations support team who are not familiar with the project and the project's acceptance is now at risk.

What should the project manager do to mitigate this transition risk?

Answer options

• A. Request the steering committee to reevaluate the feasibility of transitioning and closing the project given the personnel changes on the operations support team.
• B. Request the steering committee to train only the selected operations team members who are familiar with the project and then train the new team members separately.
• C. Request the steering committee to exclude the new team members during the transition and train the new members after the planned transition is completed
• D. Request the steering committee to authorize an early project deployment (i.e., a “beta” transition release) and engage the operations support team in the early release.

Correct answer: D

Explanation

The correct answer is D because authorizing an early project deployment allows the operations support team to get hands-on experience with the project before the full transition, which can help mitigate risks related to unfamiliarity. The other options either delay the transition or exclude the new team members, which does not address the immediate need for their engagement and understanding of the project.