Project Management Professional (PMP) — Question 718

A project using a hybrid approach to migrate from a current system to a new and enhanced system is underway. The plan is to migrate the system in stages. However, the operations team is complaining that they are not ready to start supporting the new system.

How should the project manager effectively approach this situation?

Answer options

• A. Include knowledge transfer sessions between the project and operations teams at every stage.
• B. Prepare detailed documentation to be shared with the operations team during project closure.
• C. Change the project management plan to add a final stage for product handoff to the operations team.
• D. Create a lessons learned register to include operations team training for future projects.

Correct answer: A

Explanation

The correct answer, A, emphasizes the importance of continuous knowledge transfer, ensuring the operations team is involved and informed at every stage, thereby increasing their readiness. Option B is too late since it only provides information after project closure, which does not address the immediate concerns. Option C could delay the project timeline unnecessarily, while D focuses on future projects rather than resolving the current situation.