Project Management Professional (PMP) — Question 647

The customer is reviewing the new reporting system and informs the project manager that one of the components in the printing module is not complete.
The project manager reviews the work breakdown structure (WBS) and confirms that the component is included.

What does the project manager need to do first?

Answer options

• A. Ask the project team to conduct a quality audit of the printing module components.
• B. Meet with the project team to understand the issue and define actions.
• C. Escalate this issue to the project sponsor immediately.
• D. Raise a change request to immediately implement the printing module component.

Correct answer: B

Explanation

The project manager should first meet with the project team to gain a clear understanding of the issue and explore potential solutions, which is crucial for effective resolution. Asking for a quality audit (A) or escalating the issue (C) may be premature without first identifying the specifics of the problem. Raising a change request (D) is also not appropriate until the issue is fully understood.