Project Management Professional (PMP) — Question 612

A critical project milestone was missed because one of the team members did not complete their tasks on time. This resulted in a heated discussion during a demonstration for the end users.

What should the project manager do next?

Answer options

• A. Discuss the issue with the team member in a one-on-one meeting.
• B. Escalate the performance issue to the team member's functional manager.
• C. Ask the team member to justify the delay during a team meeting.
• D. Review the human resources (HR) policies for relevant corrective actions.

Correct answer: A

Explanation

The correct action for the project manager is to address the issue directly with the team member in a one-on-one meeting to understand the reasons for the delay and find a resolution. Escalating the issue or asking for justification in a team setting may create further conflict, while reviewing HR policies may not address the immediate concern effectively.