Project Management Professional (PMP) — Question 609

A key stakeholder is refusing to participate in a crucial project stage and disagrees with the project team's approach. This situation is affecting the project team's morale.

What should the project manager do?

Answer options

• A. Ask the project team to meet and document why the stakeholder's approach is incorrect.
• B. Schedule a meeting with the project team and the key stakeholder as soon as possible to discuss and agree on an approach.
• C. Discuss the issue with the project team during a project status meeting and request that they change the approach.
• D. Ask the project sponsor to meet with the project team and key stakeholder to discuss the approach.

Correct answer: B

Explanation

The best course of action is to schedule a meeting with both the project team and the key stakeholder (Option B) to collaboratively discuss the disagreements and reach a consensus. This fosters communication and ensures that all perspectives are considered, which can improve morale. The other options either focus on documenting disagreements, altering the approach without stakeholder input, or escalating the issue to the sponsor, which may not address the root cause of the conflict.