Project Management Professional (PMP) — Question 561

A project manager is reviewing a draft of the project charter with key stakeholders. During the meeting, a conflict occurs between the sponsor and the product owner.

How should the project manager deal with the situation?

Answer options

• A. Continue the meeting and ask the project sponsor and product owner to take their discussion offline.
• B. Continue the meeting and use facilitation techniques to improve communication within the team.
• C. Postpone the meeting and invite a subject matter expert (SME) to join the next meeting.
• D. Postpone the meeting and ask the project sponsor and product owner to take their discussion offline.

Correct answer: B

Explanation

The correct answer is B because using facilitation techniques allows the project manager to mediate the conflict and promote effective communication among all stakeholders, which can lead to a resolution. Option A does not address the conflict directly in the meeting, while options C and D unnecessarily postpone the meeting and could hinder progress.