Project Management Professional (PMP) — Question 559

A construction company is executing a building contract that includes firm milestones for replacing certain components of the building. During execution, the client complains that the new components do not meet the requirements.

What should the project manager have done to prevent this from happening?

Answer options

• A. Continuously communicated the changes in the work plan and the agreement to the client
• B. Defined acceptance criteria in a quality checklist agreed upon before starting the build phase
• C. Provided compensation for issues due to the variance in the agreed-upon requirements
• D. Approved a detailed change management process before starting the build phase

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of having clear acceptance criteria established before the project begins, ensuring all parties understand the requirements. Options A and D, while important for communication and change management, do not directly address the need for predefined criteria. Option C is reactive and does not prevent the issue from occurring in the first place.