Project Management Professional (PMP) — Question 555

A project is on its fourth iteration out of six. During iteration planning, a team member informs the project manager that their computer is not working.

What should the project manager do next?

Answer options

• A. Suggest that the team member contact the IT department.
• B. Update the issue log and escalate the problem to the product owner.
• C. Ask the other team members to step in and do the work.
• D. Facilitate a priority resolution of the issue with the IT department.

Correct answer: D

Explanation

The correct answer is D because facilitating a priority resolution with the IT department ensures that the team member can continue their work without significant delays. Suggesting to contact IT (A) is passive and does not actively resolve the issue, while updating the issue log (B) does not provide immediate support. Asking other team members to step in (C) could disrupt their tasks and does not solve the underlying problem.