Project Management Professional (PMP) — Question 530

The change control board (CCB) rejects a change request submitted by a subject matter expert (SME). The SME refuses to accept this rejection and does not want to continue the project without the change.
What should the project manager have done to avoid this situation?

Answer options

• A. Requested that the sponsor approved the change request first
• B. Assessed the change's overall impact to the project before submission
• C. Ensured that the change request was aligned with the project scope
• D. Submitted the change request directly to the CCB

Correct answer: B

Explanation

The correct answer is B, as assessing the overall impact of the change before submission helps ensure that all stakeholders understand the implications, reducing the likelihood of rejection. Option A is incorrect because sponsor approval does not address the underlying change impact. Option C is also wrong, as alignment with scope does not guarantee acceptance if the change's impact is not considered. Option D is not advisable, as submitting directly to the CCB bypasses necessary impact assessments.