Project Management Professional (PMP) — Question 531

During the course of a project, the project manager's immediate director is communicating directly with the client to approve changes without the project manager's knowledge. This is causing confusion in the project team where the scope is changing in the background, but only being mentioned in project meetings.
How should the project manager handle this?

Answer options

• A. Communicate directly with the director and inform them of the communications management plan
• B. Communicate directly with the client stating that any scope changes must go through the project manager
• C. Review the stakeholder engagement plan and put in place any existing actions accordingly
• D. Discuss the issues with the project team and let them know that the project manager will handle scope changes

Correct answer: C

Explanation

The correct answer is C because reviewing the stakeholder engagement plan allows the project manager to identify appropriate actions to manage stakeholder interactions effectively. Option A is incorrect as it does not resolve the confusion with the team. Option B may escalate the situation without addressing the underlying issues, and option D does not provide a proactive solution to managing stakeholder communications.