Project Management Professional (PMP) — Question 489

A project team has installed software for the client, passed the knowledge to operations, sent the final report, and celebrated. Then 1 week later, the client sends a list of requirements that have not been met. The client is requesting to fix the issues quickly and within the initial budget.
What should the project manager have done to prevent this from happening?

Answer options

• A. Reviewed the acceptance criteria and obtained client approval.
• B. Allocated a risk budget for any post-release improvements.
• C. Conducted a pilot to understand the client's performance parameters.
• D. Established meetings with the client throughout the project phases.

Correct answer: A

Explanation

The correct answer, A, emphasizes the importance of reviewing the acceptance criteria and obtaining client approval to ensure that all requirements are understood and agreed upon before project closure. Options B, C, and D, while beneficial in their own right, do not specifically address the need for clear agreement on requirements, which is crucial to prevent misunderstandings after project completion.