Project Management Professional (PMP) — Question 483

A project manager is leading a fast-moving project with strict deadlines and minimal time to deliver each milestone. The project manager discovers that one of the remote team members, who puts a lot of effort into delivering the project, has confided in an on-site team member. The remote team member feels they are not being adequately rewarded and recognized for their job.
What should the project manager do?

Answer options

• A. Make arrangements with the resource's functional manager to relocate the team member to another existing project.
• B. Send a copy of the engagement contract to the remote team member and indicate that the team member is entitled to what is included in the contract.
• C. Inform the human resource (HR) manager of this situation and ensure this news does not spread.
• D. Engage the remote team member, empathize with them, and let them know their contribution is appreciated regardless of their remote work status.

Correct answer: D

Explanation

The correct answer, D, is appropriate because it addresses the remote team member's feelings of underappreciation and fosters open communication, which can enhance morale and motivation. Answers A, B, and C do not effectively resolve the issue of recognition and may further alienate the team member, rather than acknowledging their efforts and contributions.