Project Management Professional (PMP) — Question 441

In a time-critical construction project, a misunderstanding occurred between the supervisor and the technician. The misunderstanding turned into a major conflict and the technician has complained to the project manager that they cannot continue to work under the supervisor any longer. The supervisor cites the technician's poor performance as the reason for the conflict.
How should the project manager resolve the problem?

Answer options

• A. Use a direct, collaborative approach with the technician and supervisor
• B. Provide a just-in-time training to the technician to improve their skill set
• C. Replace the technician with a high performing resource as time is critical
• D. Talk to the supervisor to tone down their approach and attitude

Correct answer: A

Explanation

The correct answer is A because a collaborative approach allows both the supervisor and technician to discuss their perspectives and find common ground, which can resolve the misunderstanding. Options B and C do not address the underlying conflict, and option D may not lead to a sustainable solution without involving both parties in the resolution process.