Project Management Professional (PMP) — Question 423

During the execution of a project, a key stakeholder complains to the project manager about recent communications. The key stakeholder explains that the relevant information from the project team was incomplete and late. As a result, the key stakeholder is beginning to disengage from the project.

What should the project manager do?

Answer options

• A. Explain to the key stakeholder the way in which the project team communicates information.
• B. Update the communications management plan to fulfill the key stakeholder's expectations about relevant information.
• C. Send relevant information to all key stakeholders simultaneously to ensure consistent communication.
• D. Ask the project sponsor to hold a meeting with the key stakeholder to ensure that the stakeholder is engaged in the project.

Correct answer: B

Explanation

The correct answer is B because updating the communications management plan ensures that the key stakeholder's expectations for timely and relevant information are met, improving engagement. Option A does not address the stakeholder's concerns about the quality and timeliness of information, while C might overload stakeholders with information and not specifically address the key stakeholder's needs. Option D places additional responsibility on the project sponsor instead of proactively resolving the communication issue.