Project Management Professional (PMP) — Question 422

A project manager has received feedback from stakeholders regarding poor communication about project progress. Weekly status reports were provided to the project management office (PMO), and the standard communications management plan was followed.

What should the project manager do?

Answer options

• A. Create a change request for implementing an online collaboration tool.
• B. Distribute hard copies of status reports and confirm that messages were read.
• C. Perform a root cause analysis (RCA) of the existing communication approach.
• D. Ensure that all of the complaining stakeholders are on the distribution list.

Correct answer: C

Explanation

The correct answer is C because performing a root cause analysis will help identify the specific issues in the communication strategy. Options A and B do not address the root cause of the problem and may only add more complexity or confusion, while option D does not solve the underlying communication issues that led to the complaints.