Project Management Professional (PMP) — Question 396

A project manager is working on a financial system implementation project for a government company. One of the key stakeholders, who uses predictive approaches, does not like virtual tools such as chats, task trackers, and so forth. They prefer email, telephone calls, and face-to-face meetings.
How should the project manager approach this situation?

Answer options

• A. Use regular screen-sharing sessions to show the progress to the stakeholder.
• B. Align and agree with the stakeholder on the communication approach.
• C. Ask the manager to use virtual communication tools and online dashboards.
• D. Create a digital dashboard to meet the manager's information needs.

Correct answer: B

Explanation

The correct answer is B because aligning with the stakeholder on a preferred communication method respects their preferences and ensures effective collaboration. Option A, while helpful, does not address the stakeholder's preference for communication methods. Option C is inappropriate as it disregards the stakeholder's wishes, and option D does not align with the stakeholder's communication style.