Project Management Professional (PMP) — Question 395

A vendor project manager and team are implementing a software solution across the organization. A customer stakeholder who was not present during the sales process is demanding that the team implement requirements that are out of scope without adding additional cost to the project.

What should the project manager do next?

Answer options

• A. Escalate the issue of the additional requirements to the executive leadership team.
• B. Adjust the scope baseline and schedule baseline accordingly.
• C. Implement all the requirements the customer has requested.
• D. Refer the stakeholder to the delivery specifications in the statement of work (SOW).

Correct answer: D

Explanation

The correct action is to refer the stakeholder to the delivery specifications in the statement of work (SOW) because it clearly defines the agreed-upon scope of the project. Escalating the issue may not address the immediate concern, adjusting the baselines could lead to scope creep, and implementing all requested requirements without proper evaluation could jeopardize the project’s budget and timeline.