Project Management Professional (PMP) — Question 356

A team has had issues with behavior on an ongoing project, which is causing conflicts. As a result, the team is losing momentum and falling behind in its sprints.
How should the project manager handle this situation?

Answer options

• A. Engage a counselor to reconcile the situation between the team members affected.
• B. Control backlog assignments and reduce direct communications between team members.
• C. Revisit the ground rules and team communication protocols, and discuss what is happening.
• D. Require team members experiencing the conflicts to take a day off from work.

Correct answer: C

Explanation

The correct answer, C, focuses on revisiting established communication protocols and ground rules, which can help address the underlying issues causing the conflicts. Option A, while helpful, may not directly resolve the team's internal dynamics, and option B could exacerbate communication issues. Option D may temporarily remove individuals from the situation but does not address the root causes of the conflicts.