Project Management Professional (PMP) — Question 341

A project manager has noticed that a critical team member is consistently arguing with a client. This has started to have a negative effect on the meetings.
How should the project manager address this?

Answer options

• A. Talk to the client privately to highlight the situation.
• B. Explain the impact of the scenario to the project team member.
• C. Remove the project team member from all future meetings.
• D. Recommend a performance improvement plan to the project team member.

Correct answer: B

Explanation

The correct answer is B because it directly addresses the behavior of the team member and its impact on the project. By explaining the situation, the project manager can help the team member understand the consequences of their actions and encourage improvement. Options A, C, and D do not directly address the team member's behavior or help them understand how to resolve the situation effectively.