Project Management Professional (PMP) — Question 318

A project stakeholder complained that they did not receive an important delivery that was stated in the schedule. The team member responsible for this deliverable explained that they sent an email to the stakeholder, advising them that the deliverable would not be delivered on time.

What should the project manager have done to avoid this situation?

Answer options

• A. Confirmed that the stakeholder was made aware of the delivery delay.
• B. Communicated with the stakeholder directly regarding the delivery delay.
• C. Told the team member to send the unfinished deliverable to the stakeholder and finalize it later.
• D. Ensured that the team member did not communicate directly with the project stakeholder.

Correct answer: A

Explanation

The correct answer is A because confirming that the stakeholder was aware of the delay would have ensured proper communication and transparency. Options B and D are not ideal since direct communication is key in project management, while C suggests sending an incomplete deliverable, which is not a professional approach to managing stakeholder expectations.