Project Management Professional (PMP) — Question 317

A newly commissioned project has had trouble recruiting team members because the turnover rate is high. The human resource (HR) manager has conducted several exit interviews. Many team members have expressed that the project manager has inadequate relationship management competencies. The project manager explains that the exiting team members were lazy.
What should the project manager do to prevent this high turnover rate from continuing?

Answer options

• A. Avoid micromanaging the team, enforce stricter rules, and monitor employees.
• B. Explain to the recruiting manager that a project is temporary in nature, making it different than an operational environment.
• C. Develop relationship skills as a leader and also develop the teams' emotional intelligence skills.
• D. Be more involved in the team member recruitment process to ensure qualified team members are chosen.

Correct answer: C

Explanation

The correct answer is C, as developing relationship skills and emotional intelligence can help create a better working environment, leading to increased job satisfaction and lower turnover. Options A and B do not address the underlying issues of team dynamics and relationship management, while option D, although helpful, does not tackle the root cause of the problem, which is the project manager's relationship management skills.